Privacy Policy

Information We Collect

When you shop with us or contact us, we may collect:

• Your name;
• Your email address;
• Your shipping and billing address;
• Order details, such as the products you purchase and your order history;
• Communications you send us, for example when you email us with a question or a support request.

Payment Information

Payments are processed by Stripe, our third-party payment processor. When you pay, your card details are submitted directly to Stripe and handled under Stripe’s own security standards and privacy practices. Søren does not collect or store your full credit or debit card numbers on our servers. We may receive limited information from Stripe, such as a confirmation of payment and the last four digits or card type, to help us manage your order.

Cookies and Analytics

We use cookies and similar technologies to operate our site, remember your cart, and understand how the site is used. We use Google Tag Manager, which may load analytics and related tools that collect usage data such as pages visited and general device information. You can control cookies through your browser settings, though disabling them may affect how the site works.

How We Use Your Information

• To process, fulfill, and ship your orders;
• To communicate with you about your order, including confirmations and updates;
• To respond to your questions and provide customer support;
• To detect and prevent fraud and to comply with our legal obligations;
• To improve our website and the products and services we offer.

Sharing With Third Parties

We do not sell your personal information. We share it only as needed to run our business, including with:

• Stripe, to process your payment;
• Shipping carriers, to deliver your order;
• Service providers that help us operate our website and analytics, under appropriate confidentiality obligations;
• Authorities or other parties where required by law.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including to complete your order, provide support, and meet our legal, accounting, and reporting requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Rights

Under PIPEDA and applicable Canadian privacy law, you have the right to access the personal information we hold about you, to ask that it be corrected if it is inaccurate, and to withdraw consent to certain uses, subject to legal and contractual limits. To make a request, please contact us using the details below.

Contact Us

If you have questions about this policy or how we handle your information, contact us at hello@soren.wine.